RETURN POLICY

 

Aaron Auto Supply values your business and strives for your complete satisfaction.  We stand behind the quality of our service.

 

Before returning any part the customer must first be issued a Return Merchandise Authorization (RMA) number via e-mail or phone from our Customer Service department.

 

Defective parts may be returned for a replacement or a possible refund.

 

In the case of any new or rebuilt part(s) returned for any reason, the returned item(s) must be fully assembled and complete.  We reserve the right to refuse a return on any item that does not meet these requirements.  In reference to electrical parts, the plastic packaging cannot be open and the part must not have been installed.  Do not scuff or mark new parts.

 

NON-DEFECTIVE RETURNS

Aaron Auto Supply will accept returns of most non-defective parts returned for refund or exchange.  But, we will not be able to refund shipping and handling fees.  To arrange a return, first contact an Aaron Auto Supply representative for instructions toll free at 1-800-400-2276.  Our representative for will issue a Return Merchandise Authorization (RMA) number.  The return must be complete within “30 days” from the invoice date.  You must use a return shipping method that issues tracking numbers.  This is so you can ensure that the item is safely returned and we have the information required to expedite the refund or to track a replacement part being shipped.  Returned items are subject to initial shipping fees paid by the supplier and up to a 20% restocking fee.

 

DEFECTIVE RETURNS

To arrange a return, first contact an Aaron Auto Supply representative for instructions toll free at 1-800-400-2276.  Our representative will issue a Return Merchandise Authorization (RMA) number.  No return will be accepted without this number.  RMA numbers are valid for 10 business days after issue.  Your RMA number(s) needs to appear clearly on the shipping label of the return shipment.  Affix a label to the box:  PLEASE DO NOT MARK THE BOX ITSELF.  On a separate piece of paper write down the RMA number and place it inside the box.  Defective returns will be accepted for exchange or repair.  A part must be determined “defective” by the warrantor.

 

If you place a replacement order for the same product Aaron Auto Supply will pay the freight to return the defective part.

 

If you do not make a replacement order, we will still refund the cost of the part.  Aaron Auto Supply will not pay the return freight, and the customer is subject to a 20% restock fee.  All new parts (unless noted on our site) are sold with a limited warranty.  The warranty periods and services vary by supplier of the product and services vary by supplier of the product.

 

To speed up the process, all returns must include the order reference number, which can be found both on your receipt and your Aaron Auto Supply customer history.

 

We will issue a full refund for the product when your return meets these guidelines.  The cost of shipping will be credited for those instances where the return is a result of our error or the supplier’s error.

 

If your product has been damaged in shipment, you must contact us via e-mail or phone within 24 hours of receipt.  Please e-mail us or phone and an Aaron Auto Supply customer service representative will guide you through a return and replacement.

 

Warranties or guarantees may be offered by the supplier, which shipped the part and are limited to their terms and conditions.  In some cases replacement parts or refunds will be provided, but only when original parts are received back and verified by supplier.  There are not warranties or guarantees for labor, unless specifically offered by the supplier.  In some cases, including canceled orders, a customer may be responsible for initial shipping charges, processing fees, and restocking charges.

 

NOT COVERED UNDER WARRANTY

 

The following are not covered under warranty unless otherwise stated on your invoice.  Purchaser’s loss of time, labor charges, loss of use of the vehicle, towing expenses, any electrical parts, carbs. or smog parts, installation expenses, commercial loss or consequential damages, claims that result from an acceded, abuse, neglect, alteration, improper maintenance or improper installation, parts installed in vehicle used for commercial, racing or off road purposes, or any part used under conditions that would cause greater than normal wear, parts used for other than original application.